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Bear Volts Warranty

 

Overview

Note that in the unlikely event you are experiencing an issue with your battery related to a manufacturing defect, you will be covered by the Bear Volts warranty for up to 6 years.

Bear Volts offers a 6-year (“the warranty period”) manufacturers defect warranty on all Bear Volts branded batteries (“the battery”) beginning from the date of purchase. This warranty does not cover issues arising from improper use, negligence and normal wear and tear of the battery.

A Bear Volts battery will last anywhere from 2000 to 6000+ cycles depending on use. A battery may therefore last longer or shorter than the warranty period. A battery is considered to be end of life when its capacity is at 70% of its rated capacity. A battery that reaches its end of life prior to the end of the warranty period and before reaching 2000 cycles, will be repaired or replaced subject to any exclusions listed within this warranty information.

When a warranty claim is made within the warranty period, Bear Volts reserves the right to either repair or replace the battery, or deny the claim if any of the exclusions listed within this warranty information apply. If no exclusions apply and a repair is not possible, within the first three years of the warranty period, Bear Volts will replace the battery with a Bear Volts battery of commensurate specification. If a repair is not feasible in the last three years of the warranty period, Bear Volts will provide a pro-rated discount off of the retail price of a Bear Volts battery of commensurate specification. The discount in year four of the warranty period will be 75% off of the retail price. The discount in year five will be 50% off of the retail price. The discount in year six will be 25% off of the retail price. If a battery of commensurate specification is not available, Bear Volts may choose to fully or partially refund the original purchase price.

In no event shall Bear Volts be liable for any loss or damages of any other kind, whether direct, incidental, consequential including lost profits, exemplary, special or otherwise, including any lost profits or removal, shipping, or installation expenses.

Submitting a Claim

To submit your claim, email info@bearvolts.ca with your full name, address, copy of your receipt, and your reason for making the claim. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We cannot guarantee that we will receive your returned item, therefore we suggest using a trackable shipping service or purchasing shipping insurance. If your warranty claim is accepted, we will ship either your replacement battery or newly repaired battery back to any Canadian postal address at our cost.

Warranty Exclusions

Bear Volts has no obligation under this limited warranty for any batteries subjected to the following conditions:

  • Batteries stored in a low state of charge for prolonged periods
  • Overriding, amending, or bypassing parameters set within the battery management system
  • Force charging the battery below 0 degrees Celsius
  • Force discharging the battery below 20 degrees Celsius
  • Batteries not charged at least once in a 12 month period
  • Unsuitably matched for either the load or charge current
  • Used to start engines
  • The battery case has been opened or tampered with
  • The battery case has been stressed or damaged
  • Batteries that have been modified from its original state
  • Batteries have been short circuited or the polarity has been reversed
  • Batteries that have been connected in a series configuration beyond a nominal 48 volt system
  • If a battery has been connected in a 4+ parallel system
  • If a battery has been connected with batteries or components of dislike voltages
  • Improper maintenance
  • Exposure to temperatures below or above that which is stated on our specification sheets and/or website
  • Submersion in liquid or exposure to high pressure water jets
  • Improper installation, including inadequately sized cables, lugs, and fuses.